This trial is to test a new payment technology for council rubbish collections.
The trial is taking place in selected parts of the North Shore.
How the RFID technology works
An RFID chip attached to your bin will be scanned by the rubbish truck each time your bin is emptied.
When the chip is scanned, the credit or debit card linked to your online ‘pay as you throw’ trial account will be charged.
The cost of RFID collection service
The price is the same as rubbish tags and won’t change during the trial.
You will pay by credit card or debit card. Because this is a trial, we are keeping options simple, cost effective, and limited.
Just like with bin tags, you pay only when your rubbish is collected.
How to check your bin size
Here are some easy ways to check your bin size:
If your bin has a blue body, it’s most likely 140L.
If your bin is 80L you should be using a blue tag.
If your bin is 120L or 140L you should be using an orange tag.
If your bin is 240L you should be using a green tag.
Almost all bins have a serial number on the side.
Some serial numbers start with letters.
If your serial number starts with:
- WA - 80L
- WB - 120L
- WC - 240L
- 5cm high and 45cm wide - 80L.
- 87cm high and 48cm wide with a green body - 120L.
- 87cm high and 53.5cm wide with a blue body - 140L.
- 99cm high and 58cm wide - 240L.
How to find your serial number
The serial number is stamped onto the side of your bin with white lettering:
If you no longer want to take part in the trial
If the trial doesn’t suit you, you can disable your account at any time. It will take one to two business days for your account to be closed and payments disabled. Use the ‘Close Account’ link on your profile page.
You will receive an email confirming once your account has been closed.
If you continue to use your council rubbish bin, you will need to attach a prepaid bin tag.
If you still have money on your account when the trial closes, we will contact you to discuss your options.
If your bin is damaged, contact us so we can arrange a time to fix or replace your bin.
If your bin goes missing, let us know as soon as you notice. [link]Contact us so we can remove the bin from your account.
We’ll be in touch to arrange a replacement.
Our trucks collect between 7am and 7pm.
If you put your bin out on time and it wasn’t collected, call us on 09 301 0101 to arrange for your bin to be emptied.
Your card will be charged only if your bin has been emptied.
When the trial finishes
If you’ve participated in the trial, we’d love your feedback on how it went. You will receive an email with a survey.
We hope this trial goes well and that we get positive feedback from residents. If the trial is successful, we’ll need to do further work to:
- improve the technology based on the feedback we receive
- add alternative payment methods
- ensure the total cost of the service can be met without increasing the cost to residents.
If the trial is unsuccessful then we’ll continue to investigate ways to improve the rubbish collection service.
After 31 July 2021 your account will no longer be active, and your card will no longer be charged when your bin is emptied. This means you will need to start attaching a prepaid bin tag to your rubbish bin to pay for your collections.
Because you paid in advance during the trial, we will refund any money still left on your account.