Auckland Council AC standard logo with space

Privacy statement

We have put in place the following policy to protect your personal information. By using our website and/or providing information to us, you consent to the policy.

What personal information do we collect?

You may give us information about yourself when, for example, you create an account or when you make a purchase from us. This information may include:

  • Your name
  • Contact details including your address, email
  • Address and telephone numbers
  • Financial details including payment card details.
  • Transaction details including details about payments to and from you and other details of services you have requested
  • Technical information including internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our websites
  • Profile information including requests made by you, your feedback and survey responses
  • Usage information including information about how you use our website and services.
  • We may also collect any other information provided by you in connection with, or specifically related to your communications with us or your use of our services.

If you do not give this information, we may not be able to provide goods or services to you. When you visit our website we may collect more information, such as the address of your Internet service provider, the name of the web page directing you and your clicks and activity on our site.

How do we use the personal information?

We contract a supplier (Northland Waste Limited) to host and operate this website on our behalf. We, and Northland Waste, may use the information to process your transactions, to administer your account, to conduct credit and other checks, for our own internal purposes such as billing, to help us to develop our website to be more available and user friendly to our customers and for any other use which you may authorise.

In addition, we may use the information to promote and market our products and services. We may do this by email or text (e.g to confirm a transaction with you or advise Holiday service schedules). These emails and texts will always include an "unsubscribe" facility.

Will we disclose the information to others?

We do not sell, trade or rent your personal information to others. However, we do use other companies and individuals to perform services on our behalf, such as delivering packages, sending mail and emails and processing payments. They will have access to your personal information needed to perform these services but will not use your information for any other purposes.

When storing your card details for payments, our supplier Northland Waste Ltd only stores the first 6 digits and last 2 digits of your card. The full card details will be stored with Windcave, a trusted online payment solution provider who stores these details in accordance with their policies. You can view Windcave's policies on their website https://www.windcave.com/.

In addition, we may provide statistics with personal identifiers removed about our customers, readers, sales, traffic patterns and related site functions to reputable third parties.

Cookies:

Our website uses a technology called cookies. A cookie is a small element of data that our website may send to your computer. Any such cookie is typically stored on your computer's hard drive and permits our website to recognise you when you return. Our use of cookies helps us to provide you with a better experience during your use of our website by allowing us to understand what areas of the site are of interest to you. You may configure your web browser to not accept cookies, although you may experience a loss of functionality as a result.

Security:

We take security seriously and have taken steps to ensure your personal information is secure. Our supplier uses secure servers and industry standard data encryption whenever we are receiving or transferring your information online. The Financial transactions are completed with secure Banking Web sites.

What about links to other websites?

Our website may contain links to other sites that are not under our control. These websites have their own privacy policies and we encourage you to review them. We have no responsibility for linked websites and provide them solely for your information and convenience.

Updating your personal information:

You may obtain confirmation from us as to whether or not we hold personal information about you. You may also request a copy of the information and/or request that corrections or changes are made to it. You can make changes to your personal information on our website or by contacting us.

Policy changes:

We may review this policy from time to time and will notify you of any changes by posting an updated version on our website.

Auckland Council’s privacy statement can be viewed here

Contact us

You can contact us at any time to ask about our Privacy Statement and privacy practices, to let us know that you're concerned about anything or make a complaint about the way we've handled your personal information.

If you have any queries about personal information we have collected, please contact us on tagfree@aucklandcouncil.govt.nz